LITTLE PRINCESS SPA MOBILE FAIRY POLICIES
The following are our main policies that should be noted upon booking. If you have any additional questions or concerns, please feel free to reach out to one of our party coordinator specialist before booking and we will be happy to assist you.
LOCATION POLICY:
Little Princess Spa Mobile Fairy is ONLY ALLOWED IN HOUSES INSIDE OR OUTSIDE, ALLOWED IN PARKS (please check if the park will allow entry before booking) and EVENT VENUES. We do not go to apartments or any venue that requires elevators. Please be advised that your balance due will still have to be paid if we are refused entry in any property.
BACKDROP POLICY:
Little Princess Spa Mobile fairy backdrop is a 360* backdrop it has beautiful images on the front, back and sides. Our customer MUST HAVE SPACE of 7 FEET IN HEIGHT MINIMUM and 10 FEET IN WIDTH MINIMUM. The more space you have the better it is. Our backdrop has to be placed on a stabled floor, NO GRASS, WATER OR ROCKS ALLOWED.
PLEASE BE ADVISED THAT OUR STAFF DOES NOT TAKE OUT AND OR PUT BACK AND OR MOVE FURNITURE AROUND TO ACCOMMODATE SPACE FOR THE BACKDROP THIS IS THE CUSTOMER RESPONSIBILITY. PLEASE LEAVE THE AREA CLEARED FOR A SMOOTH ENTRY AND EXIT.
VAN PARKING POLICY:
Little Princess Spa Mobile fairy will arrive in our Mobile Fairy Van. Please be advised that the van needs to be parked to be able to unload and load IN FRONT (most practical area) of the house, park or event venue. Please note that we will not park anywhere that can result in danger to a person, property and our equipment.
WEATHER POLICY:
Please be advised that if you choose an outside party and by OUR SUPERVISOR DISCRETION if it has chances of rains and/ or lightning and/ or high speed winds we would have to move the party into a covered area. The covered area must be provided by the customer. IF customer does not provide our staff a covered area to start, complete or finish the party we hold the right to STOP the party and the balance due will still have to be paid. IF and only severe weather warnings have been issued hurricane and tornado we will reschedule your party. Once you book your party/ event balance due must be paid rain or shine. NO EXCEPTIONS!
CANCELLATION POLICY:
Little Princess Spa Mobile Fairy requires a 50% down payment to book the day and time for you which is NON-REFUNDABLE AND NON-TRANSFERABLE, the remaining 50% balance PLUS 20% gratuity charge of the total PARTY/ EVENT cost will automatically be due at the end of the party/ event. Please make sure that the credit card you use for the down payment and balance due is under the name of the person that booked the party/ event, as we will be checking the picture id and credit card on the day of the party/ event. We do not change the day and time of the party/ event unless of an EMERGENCY with a 72-hour written doctor’s signed notice. Once you booked a package you are not allowed to decrease on the package, however, you may upgrade your package.
DAMAGE POLICY:
Little Princess Spa Mobile Fairy is not liable to any damages caused in any property we enter ( house, event venue, park inside or outside). Any damaged that is caused on the floors, walls, structures, painting, furniture, chandeliers or any other damages that has not been listed here.
SERVICE AREA POLICY:
Little Princess Spa Mobile Fairy primary services area include Miami- Dade County from CITY OF AVENTURA MALL THE WAY TO CITY OF CUTLER BAY.